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FAQ - Frequently Asked Questions

All air, sea and road transport shipments require actual weight and dimensions to give an accurate quote. We also need to know if the facilities at either end include a forklift, crane or other specialist equipment to lift certain types of cargo. We may need to add fees for specialist equipment or permits (i.e. in the case of road closures). 

This depends on the type of service you choose. Airfreight is always quickest but also the most expensive. There are also limitations in terms of the size and weight that can be carried, even on charter aircraft. Sea freight takes longer but offers a better economy of scale when it comes to larger shipments such as LCL and FCL or OT containers and breakbulk cargo.

Yes, we do handle door to door and customs clearances. This is how TGI likes to handle cargo for its customers to simplify, save time, fees and reduce errors for our clients. 

Yes we do. We handle large amounts of imports each week, these range from small components through to entire Asphalt plants, Mining equipment or Oil and Gas equipment. We offer collections from the other side of the world through to your door or warehouse in Australia. 

Yes, we do. TGI handles air shipments every day of the week. We also handle aircraft charters should the need ever arise.

TGI has been involved in a number of major projects over the years including Santos GLNG (4-years), QER Bioplant, Downer Infrastructure (4-years), CPA Iraq Project, Cat Fiji Project, Woodside Train 2, Aker Solutions Malaysia, Titan Chemicals (12 months). We have transported general cargo and heavy, out of gauge and difficult shipments across the globe over the lifespan of projects.

Santos / GLNG, QER Bioplant, Downer Infrastructure, Bell Bay Power Station, Swanbank Power, Titan Chemicals Project. Please enquire for more information on our case studies.

Since 2007. Find out more on our About page. 

Yes , TGI offers assistance through our inhouse broker who will advise tariff duties. We are also able to arrange for exemptions and GST deferment, and we always seek to minimise tariffs using local and national laws. 

No. TGI uses a network of trusted agents and we are part of OPCA which vets its agents thoroughly. We have run overseas offices previously and have the expertise to do so should the need arise.

Yes, we do. In many cases particularly on sensitive or project cargo one of our team will attend the discharge of a vessel and will supervise the final delivery to site. Once delivered, they will call and email a proof of delivery. We also use GPS tracking on cargo as and when requested by our customers.

TGI will get a delivery report from the carrier, as well as an up to the minute update from our agent daily. You will know the day your freight arrives to destination. 

The port charges are set by the owners of the ports and the airports, these do not form part of the freight charges. When you are asking for a quote, you should always ask what those charges are as well. This is part of our door to door service. TGI always quotes the terminal and port charges as a separate line item. We believe in transparency, so there are no surprises when you budget for your shipments. 

No, each Government around the world requires their duty paid on arrival or clearance and before delivery. The customs broker has to pay out the entry and taxes to customs at the time cargo arrives, otherwise the cargo cannot be released. If payment is not settled, there can be a knock-on effect of port and storage charges which will negatively impact your budget. So, planning your customs charges ahead is very worthwhile. 

 

TGI offers a premium service to arrange GST deferment which means you can pay later through your BAS. Please ask us about this as it will save you a lot of time when it comes to clearing. For Customs duty, we can look into the possibility of obtaining a tariff concession or exemption. These take some time, but the cost saving will be immediate once the tariff or concession is applied. A concession takes around 6-8 weeks to process and will cost between AUD $ 3500.00 to AUD $ 5000.00 depending on how much work is required to obtain the concession. We offer specialist advice on your particular case where these questions arise.

We hold all required accreditations and general insurances. Specific projects may have additional requirements, which we will confirm during the proposal / onboarding process. For more information about our accreditation, please see our Forwarding Capabilities and Compliance and our QHSE pages.  

Please call or email us for a firm quote or with any other questions.