Yes. We manage imports and exports to and from Australia, and also offer cross-trade solutions between other countries.

We ship globally, specialising in Papua New Guinea freight forwarding, Pacific Islands cargo services, and regular trade lanes to Asia, North America, and Europe.

To provide an accurate freight quote, please provide:

• Origin and destination
• Cargo description and HS codes (if known)
• Dimensions, weight, and number of pieces
• Preferred mode (air, sea, or combined) and delivery timeframe
• Any special requirements (e.g. dangerous goods shipping or temperature-controlled cargo)

We operate with transparent pricing. All known charges are disclosed upfront; however, if additional information, regulatory requirements, inspections, delays, or changes to the shipment arise after the quote is issued, pricing may be subject to change. Any such variations will be discussed with you before being applied.

Typical documents include:

• Commercial Invoice
• Packing List
• Bill of Landing or Air Waybill
• Certificates (e.g. origin, fumigation, or dangerous goods), where required

Yes – frequent shippers or high-volume cargo may qualify for discounted air and sea freight rates.

Import duties, GST, and tariffs are set by the destination country’s customs authority. Estimates can be provided, but final amounts are determined during customs clearance.

FOB: Seller delivers goods onboard vessel at origin; buyer pays freight and insurance.

CIF: Seller covers freight and insurance to destination port.

EXW: Buyer handles all transport from seller’s premises.

DAP: Seller delivers to agreed place; buyer handles import clearance, duties, taxes, and unloading.

DDP: Seller delivers including duties and taxes; requires careful planning.

With current port and air freight congestion, we recommend booking as early as possible.

Sea freight: 2–4 weeks in advance (longer during peak seasons)

Air freight: 1–2 weeks in advance

Yes – we arrange export-grade packing, crating, and container loading.

Transit times vary depending on the route, carrier schedules, customs processes, and current port or air freight conditions. As a general guide:

• Air freight: Approximately 1–7 days
• Sea freight: Approximately 7–45 days, depending on route and service type

These timeframes are indicative only and do not include potential delays caused by customs inspections, port congestion, weather events, or carrier schedule changes. Final transit times will be confirmed at time of booking.

Yes – express air freight and priority sea freight services are available.

No. We recommend marine cargo insurance, which can be arranged on request.

We assist with claims through carriers or insurers.

Yes – subject to regulatory compliance.

Yes – including reefer containers and climate-controlled air freight.

Yes – we specialise in project and heavy-lift cargo.

Yes – stand-alone customs clearance services are available.

Through your Key Account Manager and CargoWise Neo.

Yes – CargoWise Neo provides 24/7 access.

If delays or external factors create additional costs (e.g. storage, demurrage, detention), these may be added. You will always be advised before costs are incurred.